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PC Support

Helps your company deliver the support your equipment need, improving IT efficiency and allowing your employees to concentrate on core business interests.

Price table

SCOPEBASICINTERMEDIUMCUSTOM
Remote Support or On-SiteMonday - Friday - 09:00 to 18:00hrs.Monday - Saturday.7 x 24 hrs.
Administrative Processes

Ticket attention, weekly or monthly follow-up through conferences with client.

Ticket attentionTicket attention based on SLA
Staff Backup

In case of turn-over, absences, illness and/or vacations, alternate SIC will resource will cover the account.

IllnessesIllnesses and/or vacations
Tickets real-time monitoring

Delivery of weekly reports, conferences to review operation logs. Pro-active proposals to improve processes and HW/SW performance stability.

XWeekly incident status review with On-Site resource manager
Customer Satisfaction Surveys (CS)

We will measure CS of End-users through electronic surveys to identify operational opportunities.

XX
Performance Evaluation

Assigned staff will have quarterly evaluations to ensure consistent level of service, productivity and Agreed SLAs.

XX
Operating Controls

Daily/Weekly activity logs, direct interaction with client to ensure agreed productivity and performance.

XX
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